By ordering products from this website, you agree to be bound by these Delivery Terms. If you do not agree with any of these Delivery Terms, do not use or order products from this website.
- What are my Shipping Charges?
- What is the delivery time?
- Public Holidays and distribution center closures
- Can I deliver goods out of Indonesia?
- What should I do if I am unable to receive the product at the time of delivery?
- What do I do if my question isn’t covered here?
WHAT ARE MY SHIPPING CHARGES?
At checkout, you will be prompted to choose a shipping method for your product(s). Your total shipping charges will automatically compute during checkout prior to the completion of your order.
WHAT IS THE DELIVERY TIME?
Your order will be delivered within 2 – 5 business days (Jabodetabek Area) or 4 – 14 days for other areas depending on your delivery address.
PUBLIC HOLIDAYS AND DISTRIBUTION CENTER CLOSURES
Please note our distribution center(s) are closed on public holidays in Indonesia.
For orders placed on, or the day before one of these dates, processing time will be extended by 1 – 2 working days
Special Notice: Slower delivery may be expected during these periods due to the closure of the distribution center and high demand.
| 2022 | |
| Date | Public Holiday |
| 1 Jan | New Year’s Day |
| 1 Feb | Chinese New Year |
| 28 Feb | Ascension Day of Prophet Muhammad |
| 3 Mar | Nyepi (Day of Silence) |
| 15 Apr | Good Friday |
| 1 May | International Labor Day |
| 2-3 May | Idul Fitr 1443 H |
| 16 May | Waisak |
| 26 May | Ascension Day of Jesus Christ |
| 1 Jun | Pancasila Day |
| 9 Jul | Idul Adha (Day of Sacrifice) |
| 30 Jul | Islamic New Year |
| 17 Aug | Independence Day |
| 8 Oct | Birthday of Prophet Muhammad |
| 25 Dec | Christmas Day |
CAN I DELIVER GOODS OUT OF INDONESIA?
Our online shop will only ship within Indonesia.
WHAT SHOULD I DO IF I AM UNABLE TO RECEIVE THE PRODUCT AT THE TIME OF DELIVERY?
If you are unable to receive the product at the time of delivery, our delivery team will leave you a message or give you a call and make a maximum of two delivery attempts to deliver your order. A re-delivery will be attempted on the next consecutive working day.
WHAT DO I DO IF MY QUESTION ISN’T COVERED HERE?
If you cannot find the answer to your question here, we recommend you to call our online shop customer service team on +62 813 8407 5829 and let the advisor know the details of your order and / or about your open question. You can also send us an email with all the details. Our advisors are happy to assist you. [email protected]
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