HOW DO I USE MY VOUCHER CODE?

Click the Checkout button at the top of the page to go to your shopping bag. Under the order summary click “Enter promo code” then type your voucher code into the box and click ‘Apply’

WHY ISN’T MY VOUCHER WORKING?

Online shop vouchers are only valid for use on products that are part of a promotion or campaign, so check whether the relevant promotion is still running. Also, vouchers are not valid in combination with other promotions, and retail store vouchers can’t be used in the online shop.

HOW TO GET FLASH SALE PRODUCT?

Products with Flash Sale prices will be on the Website Homepage. This product has a limited quantity so only the fastest buyers will get the Flash Sale product.

HOW DO I KNOW IF I GOT A FLASH SALE PRODUCT?

You will receive an email notification regarding the status of your order. If you do not succeed in getting the product, there will be a further email containing a link to withdraw your money back.

WHAT DO I DO IF MY QUESTION ISN’T COVERED HERE?

If you cannot find the answer to your question here, we recommend you to call our online shop customer service team on +62 813 8407 5829 and let the advisor know the details of your order and / or about your open question. You can also send us an email with all the details. Our advisors are happy to assist you. sales@josephjoseph.co.id